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© 2016 M E L R I E

POLICIES  AND  RETURNS

SHIPPING POLICY

All MELRIE designs are made to order. Most designs are available to ship in 1 week. If your order is taking longer, we will notify you via email.  We offer free shipping on orders of $100 or more in the United States.

 

* Shipping times are approximate.

* Please allow 10-15 business days for International Shipping 

* Business days are Monday through Friday, excluding holidays.

RETURN POLICIES 

If for any reason you are unhappy with your order, please contact us right away so that we can correct any mistake free of charge. MELRIE will accept items for exchange or credit within 21 days of receipt.  Item must be returned in new and resalable condition. Sale items are non-returnable. Exchanges and returns will be subject to shipping charges. Once your return is processed, you will receive a credit confirmation by email. We can not refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or lesser value. To return or exchange an item, please follow these simple steps:

Email us using our contact form with the invoice number, item to be returned, reason for return, your email address and phone number. MELRIE will issue a return authorization number. Once item is received, MELRIE will process the exchange or credit.

Please include a copy of your Return Authorization inside the package.  A Return Authorization must be obtained BEFORE returning any items.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. MELRIE is not responsible for items damaged or lost in transit.

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